We aim to process all orders within 1–2 business days. Shipping times vary depending on your location, but most orders within Australia arrive in 3–7 business days, New Zealand 5-7 business days, USA 7-10 business days, UK 7-10 business days.

Yes, we offer international shipping to the USA, Europe, and New Zealand. Shipping rates and delivery times are calculated at checkout as well as custom taxes (USA).

Shipping is calculated at checkout based on your location and order weight.
Australia: Free shipping on orders over $200 (incl. GST)
United States: Duties and taxes are calculated at checkout
Rest of the world: Rates shown at checkout

This ensures no surprises at delivery.

Yes! Once your order is shipped, you’ll receive a tracking number via email so you can follow its journey to your door. If you don't get any notification, please contact us at hi@smartypals.com.au

We offer a 30-day risk-free playtime guarantee. If your product isn’t quite right, just let us know within 30 days of delivery and we’ll help you with a return or exchange.

Simply email us at hi@smartypals.com.au with your order number and reason for return. We’ll guide you through the process — it’s quick and easy!

You can choose either a full refund or store credit. Refunds are processed once we receive and review your return.

Return shipping terms vary depending on the reason for return. If a product is faulty or damaged, we’ll cover return costs. For change-of-mind returns, return shipping may be at your expense.

No, when applied to a suitable surface, it’s designed to be removable and renter-friendly. We recommend removing it slowly and carefully. Just be sure to follow the application steps and check your wall compatibility beforehand to avoid any potential damage.

Yes- most standard magnets work well. For best performance, use magnets that sit flat against the surface.

Our Playwall is compatible across many surfaces, but it is not suitable for all wall types. It may not adhere properly to chalky walls, uneven or highly textured surfaces or wax-coated finishes, damp areas, or walls that are peeling or have been recently painted. For best results, the surface should be clean, dry, smooth, and in good condition before application.

Most SmartyPals products are designed for ages 3+, but each product page includes specific age guidelines and safety notes to help you choose with confidence.

Yes — all SmartyPals toys are made with safe, non-toxic materials and meet Australian safety standards and tests under the AS/NZS ISO 8124.1. Always supervise young children during play.

Wipe magnets with a dry cloth and keep them away from moisture to preserve their quality.

Yes, our magnet sets are versatile and can be used in the bath, on the PlayWall, on the fridge, or any magnetic surface.

They’re designed for flexible, everyday play across different spaces.

SmartyPals creates playful, intentionally designed toys that inspire creativity, imagination, and hands-on learning. Our mission is simple: Less screens, more play.

SmartyPals is for families who want thoughtful alternatives to screens — parents and carers who value engaging, open-ended play for little ones.

We focus on beautiful design, character-led play, educational engagement, and joyful learning — all without overwhelming kids or parents. Our products are meaningful, memorable, and built to be loved.

Join the Play Club! Sign up for our email newsletter at the bottom of the site or follow us on Instagram @smartypals_ for product launches, play ideas, and community inspiration.

We’re here to help! Reach out anytime at hi@smartypals.com.au — we’ll get back to you as soon as possible.